All GEMS schools will share an official circular with parents that includes complete instructions for placing orders through the GEMS online portal (www.gems.ae). The circular will also provide:

• Step-by-step online ordering guidelines
• Contact details for technical support (in case of portal issues)
• Online purchase dates
• School counter sale dates (if applicable)
• Information about purchasing from our retail stores

We request all parents to kindly refer to the circular for accurate and detailed instructions.

Books are also available at our retail outlets located at:

Ibn Battuta Mall, Bur Dubai, Karama, Al Qusais, Sharjah Rolla, Abu Shagara, Ajman, and Abu Dhabi.

For store locations and contact details, please visit:

https://bit.ly/goyals_store_direction

Note: Please follow the dates and guidelines mentioned in the school circular to ensure a smooth purchase process. 

Goyals stores are available at the following locations:

Ibn Battuta Mall, Bur Dubai, Karama, Deira, Al Qusais, Sharjah Rolla, Abu Shagara, Ajman, and Abu Dhabi.

🕘 Working Hours (1st March – 15th April):

All stores will be open from 9:00 AM to 10:00 PM, seven days a week.

For detailed directions and contact information of your nearest Goyals store, please visit:

🔗 https://bit.ly/goyals_store_direction

Note: We recommend checking the store location link for exact directions before visiting.

Home delivery will be completed within 5–6 working days after the payment is successfully processed.

Once your order is shipped, you will receive an AWB (Air Waybill) number via email. You can use this AWB number to track your shipment.

🔍 Track your order here:

https://www.aramex.com/ae/en/track/shipments

Note: Delivery timelines are calculated from the date of payment confirmation and may vary slightly depending on location and courier operations.

Retail store sales will begin 1–2 working days after the school counter sale dates, as mentioned in the official school circular.

Parents are kindly requested to refer to the circular for the exact school counter schedule before visiting the retail outlets.

📍 Our retail store locations:

Ibn Battuta Mall, Bur Dubai, Karama, Deira, Al Qusais, Sharjah Rolla, Abu Shagara, Ajman, and Abu Dhabi.

For directions and contact details of the nearest Goyals store, please visit:

🔗 https://bit.ly/goyals_store_direction

Note: Visiting after the recommended dates will help ensure stock availability and faster service.

We sincerely apologize for any inconvenience. Once the delivery mode is selected on the GEMS portal, it cannot be changed.

For any extenuating circumstances, you may contact our helpdesk team for assistance:

🔗 Goyals Helpdesk

Note: Our team will review requests on a case-by-case basis and guide you accordingly.

• Uniforms: Can be exchanged within 7 days of purchase, provided they are unused and the barcode/tag is intact.
• Books: Can be exchanged within 7 days of purchase only if they are defective, damaged, or incorrect.

Important: A purchase receipt is compulsory for all exchanges or refunds.

Note: Exchanges or refunds are not provided for any other reasons outside the above conditions.